Refund policy

UNITED STATES

Return Conditions

For orders shipped to the United States, returns are only accepted if:

- The product arrived damaged, defective, or incorrect

- The request is made within 15 days of delivery

Returns are not accepted for:

- Change of mind

- Used products

- Requests without a valid reason

Solutions Offered

Depending on the case, we may offer:

- Product replacement

- Full or partial refund

Contact: supportnovany@gmail.com

NON-RETURNABLE ITEMS

We do not accept returns for:

- Personalized products

- Hygiene or personal care items

- Items on sale or clearance

- Gift cards

DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged or incorrect, you must contact us immediately and provide evidence (photo or video) for evaluation and resolution.

REFUNDS

Once a return or claim is approved, refunds are processed within up to 10 business days. The time it takes for the funds to appear may vary depending on your bank or payment method.

FINAL NOTE

We are committed to providing fast and fair solutions to ensure a safe and reliable shopping experience.